Amazon is refunding buyers of hoverboards after those products have proved to be harmful for human beings.
After taking hover boards away from its digital stores, the ecommerce giant ‘Amazon’ in UK is refunding its customers while asking them to throw away all of those devices over security concerns. The Seattle-based company recently pulled out almost all the models of those gadgets in United Kingdom and the US after an increase in the number of reports regarding the burning or explosion of two wheeled electric scooters.
According to Swagway, whose hoverboards have once again become a part of the organization’s listings, 97% of hoverboards were removed on Monday. While presently investigating the product’s safety, the company has not informed the date on which the remaining hoverboards would be re-launched on its platform, nor it has told that whether it would re-launch them or not.
For months, UK has become the most aggressive state as far as the regulation of new hoverboards is concerned, placing a ban upon them from roads and pavements and removing many found at its airports and seaports.
United States Consumer Product Safety Commission has revealed that in the US, 12 blasts and burning incidents have been witnessed in 10 states. The main factor responsible for causing explosions seems to be the defect of lithium-ion batteries. “It looks like there might be overcharging, too many batteries stacked together in ways that lithium-ion batteries are not meant to be stacked,” Chairman of CPSC Elliot Kaye spoke to the New York Times.
In an email to its customers disclosed by the UK-based publication, Telegraph, Amazon UK has notified owners of hoverboards that these products are “unsafe for use as this product is supplied with a non-compliant U.K. plug”. The company’s division in the European country also requested the proper recycling of hoverboards and alerted that it has filed a full repayment request on behalf of its customers.
It is not clear that if Amazon in the US would be taking similar action as far as refunds to owners are concerned. The customer-friendly measure is taken at a time when Bloomberg has reported that the company is increasing its stake of American online spending throughout the holiday season even as retail giants, such as Target Corporation, Walmart Stores, and other competitors who are trying to attract shoppers with free deliveries and promotional sales.
Slice, who is responsible for gathering information through 3.5 million shoppers' email receipts, revealed that the ecommerce enterprise was able to take in 39.3% of the online commerce spending from November 1 to December 6, 2015, which is greater than 37.9% of the expenditure done at the same time in 2014.
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